Not doing a reality check. Do you have the temperament it takes to succeed in retail? “One of the biggest mistakes people make is thinking that retailing is going to be one way, and their experience turns out to be very different,” says Daniel Butler, vice president of retail operations for the National Retail Federation in Washington, DC. “They’re not realistic about the challenges.” Retail is a lifestyle choice. Can you hack it? Butler suggests working part time in retail for a few months to find out before you start your business.
Failing to research. Surprisingly, many beginning retailers don’t develop a business plan or a marketing plan. “When someone comes to me and says ‘This is the research we’ve done, this is why we feel this product will sell and why we’ll be successful in this location,’ it gives me a greater comfort level [in talking further],” says Courtney Lackey, a general manager with Jones Lang LaSalle, a property management leasing company that manages rental properties.
Creating clutter. In retail, you’re branding from day one. If your product displays have no rhyme or reason, customers have no reason to stop and shop. “The biggest mistake a cart or kiosk retailer can make is putting [out] too much merchandise,” Lackey says. “Something that’s well-displayed, colorful and catches your eye attracts customers.”
Competing with big-box retailers. Face it, as an independent retailer you’ll never beat WalMart on price. But a lot of small retailers fall into the price trap of trying to compete with the big boys–a big mistake, says Bob Phibbs, a retail consultant in Long Beach, California. Instead, focus on your edge as a small retailer: customer service and a unique consumer experience.
Choosing the wrong location. The rental rate may be great, but if the location doesn’t draw people, you might be in trouble even if your product is good. Where are shoppers seeking your type of product going? What types of big-box retailers complement your product and will drive traffic your way? One no-cost way to find out is by sitting in a mall and watching the traffic flow. “If you decide you want upscale people, look at where they’re already shopping and how you’d get that market,” Phibbs says. “Know all these things {before} you sign leases.”
Sources: Entrepreneur magazine and Start Your Own Business:
